Customer Service - £23k pa - Erith, Kent

rder Processor / Customer Service - £23k Erith

Our clients who are the Market leaders in their field are seeking a proactive individual to undertake the following duties for one major client of thier and be the first point of contact for this particular account :-
The key elements of the role are as follows:

·Assist in Managing the inbound email address for Amazon

·Assist in the running of large-scale projects such as new site launches.

·Be proactive on the approach to process management.

·Assist in managing all special request for quotes.

·Assist in Placing Customer orders,

·Assist in manage all invoice queries alongside the sales teams, co-ordinate with external KAM manager.

·Assist KAM managers with ad-hoc tasks.

·Any other role that is required to manage the Amazon SLA contract.

·Deputise for Key account Coordinator when necessary.

Skill set

·Must have customer service at the forefront of activities

·Be proactive towards change and process management.

·Service & Product orientated

·Ability to Present offers, solutions and systems

·Clear, articulate & confident approach

·Ability to work with spreadsheets, data and interpret data to make decisions

·Ability to confidently work with Microsoft applications especially Excel

·CRM experience would be an advantage

·Experience of SAP based system would be an advantage

·Must be proactive and well organised

·Position may suit someone looking to grow into a future Key Account Sales Manager role

To apply call Debbie on 02082407884


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